Christmas Holiday opening times:|
Friday 20th – Close at 12 Noon
Saturday – CLOSED
Sunday – CLOSED
Monday – 8.00 – 12.00 Noon
Tuesday – CLOSED
Wednesday – CLOSED
Thursday – CLOSED
Friday – CLOSED
Saturday – CLOSED
Sunday – CLOSED
Monday – CLOSED
Tuesday 2nd Jan- Re open as normal 8.00am – 5.00pm
Any orders placed over this period will be processed on Tuesday 2nd Jan. Thank You.
Country - UK Delivery only
Price excluding VAT
(excluding Channel Islands & BFPO addresses)
Please Note: Orders must be received before 2.00pm on Monday to Thursday for same day processing.
Orders received on Friday/Saturday/Sunday will be processed & despatched on Monday.
2-3 day delivery
0 - .4 kg |
.4 - .9 kg
.9 - 2 kg
2 - 4 kg
4 - 10 kg
10 - 20 kg
20 - 25 kg
25 - 30 kg
30 - 35 kg
35 - 90 kg
90 - 150kg
150 - 300kg
300 - 1000kg
Northern Ireland and AB Postcodes.|
Delivery 3-4 Days. No next day delivery unless through phone orders. Thank You.
up to 4 working days
£10.00 plus Weight charges above.
Shipping to UK addresses only. Please contact us on 01244 324034 if you require more information.|
Standard Delivery: Expected delivery time is between 3-4 working days after placing your order. We aim to deliver within these guidelines at all times. However, occasional delays are sometimes unavoidable at very busy times of the year.
Express Delivery: Delivery within 1-2 working days. If ordered before 2pm, your order will be delivered the following working day. This is available on selected products only and subject to availability. Our express delivery is available for the mainland only.
Next Day All Day
England & Wales - all postcodes
Scotland & Scottish Isles - all postcodes excluding the Scottish Isles and the following areas: IV, KW1-14, PA34, PA37-39, PH19-40, PH41 Sector 4 & PH49-50
This service is not available in the following areas: Ireland, Isle of Man, Isle of Wight, Channel Islands, Isles of Scilly.
Due to the size of some delivery vehicles, CTTC LTD or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. CTTC LTD will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.
Refused deliveries: If it is found that any of the larger products upon delivery will not fit through any doors/stairwells etc. and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs incurred by CTTC LTD. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the boxed dimensions of a product, please call CTTC LTD prior to placing your order.
Late deliveries: We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
Short deliveries and damage to packaging: When the delivering carrier brings your order, you must count the boxes you receive and look for any damage to the packaging. The number of boxes you should receive is noted on the carrier's delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you must note the number of pieces you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature. You must cross out "Delivered in good condition" from the carrier's delivery note. A signature is an acceptance that you have received the whole order and that the packaging was in good condition.
Any short delivery of boxes must be reported to CTTC LTD within 48 hours of signing. Neither CTTC LTD nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
Collection of faulty products: In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or for an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24 hours of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received at CTTC LTD, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
To cancel your order you must write to us at our CTTC Head Office address or send an email to [email protected], either before your order is despatched or within 7 working days of delivery of your item(s), quoting your order number.